Product Update

Introducing the Integrations Marketplace: Cal.com, Calendly, HubSpot & Zoho CRM

Connect your AI phone agent to Cal.com, Calendly, HubSpot, and Zoho CRM. Your agent now identifies callers by phone number, greets them by name, books appointments instantly, and creates support tickets — all during the call.

The OpenVoiceAgents Team

— 2 min read

We’ve just shipped a major update to OpenVoiceAgents: a fully redesigned Integrations Marketplace that connects your AI phone agent to the tools your team already uses — calendar scheduling and CRM platforms included.

Why Integrations Matter for AI Voice Agents

Most businesses already have a CRM for tracking customers and a calendar tool for managing bookings. Without integrations, your AI phone agent is a dead end — it can’t look up who’s calling, can’t book appointments, can’t log tickets.

With today’s release, your agent becomes a fully-connected front-line worker.

Cal.com integration enables true real-time booking during a call. When a caller asks to schedule a meeting, your agent checks availability and books the appointment directly — no emails, no confirmation links, no extra steps. The booking is confirmed before the call ends.

This is powered by Cal.com’s direct booking API (POST /v1/bookings), which allows server-side booking without requiring the caller to do anything after hanging up.

Already on Calendly? Your agent checks real-time availability and sends callers a pre-filled one-click booking link to their email. They click it, confirm, and it’s in your calendar.

📞 CRM Integrations — Know Who’s Calling

This is the feature that transforms a voice bot into a real customer support agent. When a call comes in, your agent automatically looks up the caller by their phone number in your CRM — before saying a single word.

What the agent can do when CRM is connected:

  • Greet the caller by name: “Hi Sarah, welcome back to Acme Support!”
  • Know their company and job title from the first second
  • Check their open support tickets or cases by voice
  • Create a new support ticket during the call

🟠 HubSpot CRM

Connect HubSpot with a Private App token. Your agent gets access to Contacts for caller lookup and Tickets for support case management. No OAuth redirect needed — just paste your token and connect in seconds.

Required scopes: crm.objects.contacts.read, crm.objects.tickets.read, crm.objects.tickets.write.

🟠 Zoho CRM

Connect Zoho CRM using a Self Client OAuth token (2-minute setup in the Zoho API Console). Supports all Zoho data centers: US, EU, India, Australia, Japan, and Canada. Your agent accesses Contacts for caller lookup and Cases for support ticket management.

How to Connect

Everything is managed from your Dashboard → Settings → Integrations. Click any card to see the step-by-step setup guide. CRM and calendar integrations are fully independent — connect one, both, or all four.

What’s Coming Next

Salesforce and Freshdesk integrations are on the roadmap. We build based on what our customers need — reach out if there’s a specific tool you’d like connected.

Get started → Connect your first integration today from your OpenVoiceAgents dashboard.

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