Introducing Outbound Calls: Your AI Agent Can Now Make the Call

Your phone rings. You answer. That’s been the deal for decades. But what if your AI agent could flip the script — and start making the calls?

Today we’re introducing Outbound Calls for OpenVoice Agents. Your AI agent can now proactively call leads, follow up with customers, and book meetings — automatically, while you focus on everything else.

How it works

It’s three steps:

1. Set a goal in plain English — something like “Introduce our service. If interested, collect their email and schedule a demo.” No scripts, no decision trees. Just tell the agent what you want to achieve.

2. Enter the contact’s name and phone number. Choose to call right now or schedule it for a specific date and time.

3. Your AI agent handles the rest. It calls, holds a natural conversation, pursues the goal, and reports back with a full transcript and an outcome score.

AI-scored outcomes

After every outbound call, our AI reads the transcript and scores the result: Achieved, Partial, or Failed — with a one-sentence reason and a short outcome summary.

So instead of listening to recordings or digging through long transcripts, you see at a glance what happened on every call. Who was interested. Who wasn’t. What to follow up on.

Auto-booking built in

Connect your Calendly or Cal.com account and your agent can book meetings mid-call. When a prospect says they’re interested and suggests a time, the agent creates the booking automatically and saves the confirmation link to the call record.

No back-and-forth emails. No dropped leads. The meeting is in the calendar before the call ends.

Scheduled calls

Not everything needs to happen right now. Schedule outbound calls for any future date and time — a follow-up 48 hours after a demo, a reminder call the day before an appointment, a re-engagement sequence for dormant leads. The built-in scheduler fires each call exactly when it’s due, using your own Twilio number.

Full knowledge base access

Your outbound agent has the same knowledge as your inbound receptionist. Upload your product docs, pricing sheets, and FAQ files once — and the agent can answer questions on every call, inbound or outbound.

So if a prospect asks “What does your Pro plan include?” mid-call, the agent answers accurately. No hallucinations, no stumbles.

Use cases

A few ways businesses are already putting this to work:

Lead outreach — Call new inbound leads within minutes, qualify them, and book demos while interest is high.

Appointment reminders — Reduce no-shows with automated reminder calls the day before.

Quote follow-ups — Follow up on sent proposals without tying up your sales team.

Customer re-engagement — Reach out to lapsed customers with a personal (AI) touch.

Post-service check-ins — Call customers after a service to collect feedback and offer next steps.

Available now

Outbound Calls is available on all plans — Starter gets 50 outbound calls/month, Growth gets 500, and Pro is unlimited.

If you’re already on OpenVoice Agents, you’ll find the Outbound Calls section in your dashboard. If you haven’t signed up yet, the 14-day free trial includes outbound calls from day one.

Your AI agent has been answering calls. Now it’s time to make them.